Advising and Staff Resources

This page provides a variety of resources from trainings, presentations, and campus communications pertaining to advising and the Office of the Registrar.  There are also some resources posted in the Canvas site for Advisors.


Contact Resources

If you need direct assistance with an issue, please see our Contact Us page for a list of contacts that may be able to assist you.

Office of the Registrar vs. Office of Admissions Call Sheet:  This sheet provides guidance on when you'll call Admissions vs. when you'll call the Registrar for common questions.

Staff Directory

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Year of Compliance Education Resources

We will post the recorded sessions from our Compliance Education program as they are released.

Compliance in the Classroom session (recorded 1/15/2020)

Student Privacy and Compliance session (recorded 1/22/2020)

Compliance: Catalog, Curriculum, and Scheduling (recorded 2/19/2020)

OtR Updates and Communications:

Archive of OtR advisor digests sent over Inform-C10

Log of Emails Sent to Students via Student Communications

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Reference Sheets and Quick Resource Sheets

Recording Lectures

Using Zoom and FERPA implications

Procedural Document for Joint Consent to Release (FERPA) form

Scheduler student sheet: horizontal, vertical

Scheduler advanced guide

MyDegrees general reference sheet

SIS IEP Data Warehouse Refresh Process

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Informational Presentations

Scheduling Summer Forum

2018 OtR Advising Summit page

Summer Session 2018 VA Education Benefits

Registration: The Basics

In-Depth Registration: The Weird Stuff

Advising VA Benefit Students

Athletics Compliance

Graduation Compliance

MyDegrees Basics

Office of the Registrar Goals


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Academic Committees

Academic Standing Committee information

Academic Requirements Committee meetings: ARC meetings are held on Wednesdays at 9 a.m. Occasionally this changes and when that is the case, the Office of the Registrar (OtR) sends information to advisors over Inform C-10. For a petition to be on the Wednesday docket, the petition must be received by the OtR by Thursday at noon.

Academic Residency Calculator

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Advisor Tips

How to help students with registration errors:

Ask students which browser they're using: Internet Explorer and Firefox work well, but Chrome and Safari do not.

Ask students if they're selecting from the correct term from the drop down menu. This is especially important during the summer/fall registration period when both terms are open.

Ask students what error message they're seeing:

  • Linked course: If it's about a linked course, check the General Catalog to make sure the lecture, lab, and/or recitation are linked together (linked labs are listed directly beneath the required lecture/recitation). Note: spots have to be open for both/all necessary CRNs for the student to register. If a student received a spot from the waitlist, they must select web-reigster from the drop-down menu and put ALL necessary linked CRNs in the CRN boxes below. They must then click submit so that all registration is done simultaneously.
  • Other error? Make sure to read it! Typically these errors require contacting the department in which the course is offered, NOT the Office of the Registrar (time conflict, prerequisite, et. al.)
  • If there is a hold preventing entering registration, go to "View holds" in the student tab. A phone number to call should be listed.


How does a student have Holds removed from their MyDegrees audit that are no longer relevant? For example, the student has registered for the correct course or moved out their graduation application to a future term?

The Office of the Registrar audits graduation applicants for deficiencies in Week 10 of the prior term and in Weeks 0, 3, and 8 of the current graduation term.  We will end and/or apply Holds as needed. The student can wait for those auditing periods to see the Holds removed or they (or you) can email us at [email protected].

Can I/my office use DocuSign or OnBase to route forms to students to sign?

Yes. If you wish to create forms in DocuSign or OnBase, you will need to consult the Digital Workflows and Digital Signatures policy and ensure you follow the outlined process.

Do you have suggestions or something else you'd like to see on here? Let us know!


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